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Buyers FAQ
Common questions and answers
General
- What are the benefits of using Wikifarmer?
- Can I buy products for personal use?
- Do buyers have any kind of charges on Wikifarmer?
- If another supplier offers a better deal, why should I choose Wikifarmer?
- How can I access product prices?
- Can I browse products without logging in?
- How can price charts benefit my purchasing decisions?
Financial transactions and payments
- Who produces the products that I source? Who will invoice me?
- Do you accept Cash on Delivery?
- What payment methods are accepted?
- What if my order is of inferior quality?
- Are there any fees I should be aware of?
- How long does it take to receive an invoice after the payment?
- What happens if I don't pay the order on time?
- Can I divide my payment into multiple installments?
- Can I change the payment method after placing an order?
- Can the buyer request a refund, and under what circumstances?
- What buyer protections come with credit cards?
- How can a buyer determine the cost of logistics?
- How can I view the price of a product?
- Do I need to pay VAT or import duties separately?
Orders
- How do I submit a request for a product?
- Is there a minimum order quantity?
- What happens after I submit my request?
- Where can I see my active requests?
- Can I reject a response to my request?
- What happens after I accept the response?
- How does the payment process work?
- Can I track my orders after payment?
- What if my request is declined?
- How can I stay updated with my request?
- How will I know when a supplier responds to my RFQ?
- How will I know if my payment has been successful?
- Can I opt out of WhatsApp notifications?
- Do notifications replace email communications?
- How do I enable WhatsApp Notifications?
- What happens if I change my phone number?
- How can I start receiving WhatsApp notifications?
Guides & protections
Transportation & logistics
- Who manages and pays for the transportation of products?
- Who is responsible for the transportation?
- How is the estimated delivery date determined?
- Who takes care of customs and duties during transportation?
- Does Wikifarmer handle claims during transportation?
- What are the different transportation options?
- What incoterms are available for my quote request on Wikifarmer?
Get started on Wikifarmer
- How do I register as a buyer?
- How do I navigate into the marketplace effectively?
- How can I update your profile and company information as a buyer?
- How do I navigate my dashboard effectively?
- How do I set my preferences for my order?
- How can I find a specific product?
- How do I answer an offer?
- How to request a product?
- How to request a product with the AI-powered feature?
- How can I see the estimated shipping cost?
- How do I sign the Wikifarmer agreement?