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Buyers FAQ

Financial transactions and payments

Buyers FAQ

Common questions and answers

Why aren’t product prices visible?

What are WhatsApp notifications?

General

What are the benefits of using Wikifarmer?

Can I buy products for personal use?

Do buyers have any kind of charges on Wikifarmer?

If another supplier offers a better deal, why should I choose Wikifarmer?

How can I access product prices?

Can I browse products without logging in?

How can price charts benefit my purchasing decisions?

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Financial transactions and payments

Who produces the products that I source? Who will invoice me?

Do you accept Cash on Delivery?

What payment methods are accepted?

What if my order is of inferior quality?

Are there any fees I should be aware of?

How long does it take to receive an invoice after the payment?

What happens if I don't pay the order on time?

Can I divide my payment into multiple installments?

Can I change the payment method after placing an order?

Can the buyer request a refund, and under what circumstances?

What financial protections do buyers have when making credit card purchases?

How can a buyer determine the cost of logistics?

How can I view the price of a product?

Do I need to pay VAT or import duties separately?

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Orders

How do I submit a request for a product?

Is there a minimum order quantity?

What happens after I submit my request?

Where can I see my active requests?

Can I reject a response to my request?

What happens after I accept the response?

How does the payment process work?

Can I track my orders after payment?

What if my request is declined?

How can I stay updated with my request?

How will I know when a supplier responds to my RFQ?

How will I know if my payment has been successful?

Can I opt out of WhatsApp notifications?

Do notifications replace email communications?

How do I enable WhatsApp Notifications?

What happens if I change my phone number?

How can I start receiving WhatsApp notifications?

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Guides & protections

How it works - Buyers

How does "Request quote" work for buyers?

Transportation & logistics

Who manages and pays for the transportation of products?

Who is responsible for the transportation?

How is the estimated delivery date determined?

Who takes care of customs and duties during transportation?

If any claims arise during transportation, can Wikifarmer assist with resolving them?

What are the different transportation options?

What incoterms are available for my quote request on Wikifarmer?

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Get started on Wikifarmer

How do I register as a buyer?

How do I navigate into the marketplace effectively?

How can I update your profile and company information as a buyer?

How do I navigate my dashboard effectively?

How do I set my preferences for my order?

How can I find a specific product?

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