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Buyers FAQ

Buyers FAQ

Common questions and answers

Why aren’t product prices visible?

General

What are the benefits of using Wikifarmer?

Can I buy products for personal use?

Do buyers have any kind of charges on Wikifarmer?

If another supplier offers a better deal, why should I choose Wikifarmer?

How can I access product prices?

Can I browse products without logging in?

How can price charts benefit my purchasing decisions?

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Payments & Invoicing

Who produces the products that I source? Who will invoice me?

Do you accept Cash on Delivery?

Refund policy

What if my order is of inferior quality?

Orders

Is there a minimum order quantity?

How do I submit a request for a product?

What happens after I submit my request?

Where can I see my active requests?

Can I reject a response to my request?

What happens after I accept the response?

How does the payment process work?

Can I track my orders after payment?

What if my request is declined?

How can I stay updated with my request?

How will I know when a supplier responds to my RFQ?

How will I know if my payment has been successful?

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Guides & protections

How it works - Buyers

How "Request Quote" works

Transportation & logistics

Who manages and pays for the transportation of products?

Who is responsible for the transportation?

How is the estimated delivery date determined?

Who is responsible for customs and duties during transportation?

If any claims arise during transportation, can Wikifarmer assist with resolving them?

What are the different transportation options?

What incoterms are available for my quote request on Wikifarmer?

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